Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Excluding customised jewelry

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@luxurytouchjewelry.com. Please note that returns will need to be sent to the following address:

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@luxurytouchjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns for damaged items and personalised customised items.Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on items bought on promotion or gift cards.

Exchanges

your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved you can get the reund in your online wallet on our website for future purchase or it will be automatically refunded on your original payment method excluding COD within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Cash on delivery are refunded only in online wallet for future purchase

If more than 15 business days have passed since we’ve approved your return, please contact us at info@luxurytouchjewelry.com.